We offer free delivery service for all orders over $500.
Delivery options:
We ship through UPS, FedEx, and DHL Express. Our main transportation partners are DHL and UPS.
We do not provide next day delivery service.
After your order is shipped, you will receive one or more emails containing tracking numbers. If you have not received the tracking information for more than 7 working days, please send an email to [email protected] contact us.
The transportation time varies depending on the shipping company. We are not responsible for transportation delays caused by reasons beyond our control, such as incorrect delivery addresses provided, adverse weather conditions, transportation company errors, natural disasters, or other special circumstances.
our goal is to ensure the safe delivery of every order to its destination. For this purpose, we provide signature confirmation services for all packages. This method requires the recipient to personally sign for the goods and confirm receipt directly at the designated address. This step is crucial for verifying that the package has indeed been delivered to the recipient.
After the package is successfully delivered and confirmed by signature, adeclothes.com will no longer be responsible for any loss or theft. This clear division of responsibilities helps protect our customers and ensure our service standards.
If you have not received the package after receiving confirmation of delivery, please contact the courier directly. Please provide your tracking information to expedite the investigation process. In addition, if your package is damaged during transportation, please notify us immediately so that we can investigate and resolve the issue as soon as possible.
We understand that delivery issues may cause inconvenience, so we will do our best to help you quickly resolve these issues within the limitations of transportation policies.
Cancellation deadline: You can apply to cancel the order within 24 hours after the order is confirmed. If you wish to cancel your order after 24 hours, we may not be able to meet your request.
Cancel request: If you need to cancel an order, please contact our customer support team. You can do it through [email protected] contact us. Please indicate your order number and detailed information in the cancellation request.
Shipped orders: Once the order is shipped, we will not be able to cancel it. In this case, we suggest that you refer to our return policy for further assistance.
Please note that our cancellation policy aims to balance customer needs with the related costs of order processing. If you have any questions or need further information, please feel free to contact our customer service team, who will be dedicated to serving you.